Alerts: System outages, OEM website changes & other updates as they are received

* Some information may apply to USA only

  • Audi - Please read this important service information bulletin regarding an incorrect Audi URL, which may prevent Audi Diagnostics from beginning. This document provides a simple fix and only takes about 1 minute to complete. It should be done on all ODIS laptops. Note: VW Diagnostics was not affected by this. (November 27, 2018)

  • VSP Registry will be down for automaker testing of SDRM 2.0, Wednesday Nov 21st, 4-5PM EST for Canadian VSP users. We apologize for this system closure. We were unaware until Wednesday noon EST by reading the NASTF web site that this was taking place. We hope to get advance notice of this in the future, that we can pass on to you.

  • FCA - FCA is having issues with their Key site and is working to restore functionality. (November 19, 2018)

  • Notice to Canadian Vehicle Security Professional registrants. - The U.S. NASTF program that we rely on to supply us with the required codes for Canadian VSP approved locksmiths and techs to access OEM security data and security-biased downloads is changing. You can read up on pending changes on the NASTF website website. The new process will be called "SDRM 2.0".

    Although you may have been invited to migrate to the new system, please do NOT.

    The U.S. system is not yet configured to accept Canadian applications nor migration of your account. The Canadian office is trying to arrange for a bulk transfer of data in order to make this eventual changeover easier for you.

    You will be advised of the process, with hopefully a valid training video to help, from the Canadian VSP office. We expect that account migration to occur in late 2018 or early 2019.

    For approved registrants in Canada already using their VSP or LSID number, nothing changes at this time. If your 2 year VSP subscription has expired you are still registered on the current system, however you do need to send in your new application renewal to the Canadian office.

    If you have been suspended and then re-instated you may not have in fact been re-instated and you will know when you access an OEM site and are refused. These are being handled on a case-by-case basis with NASTF, once you bring that to the Canadian VSP office's attention.

    If you have applied for VSP status after June 9, 2018 or have not had your file approved in Canada by that date you are not on the VSP program at this time. We continue to work with NASTF to try and remedy this, and are providing NASTF whatever they request to get this to work. We apologize to you for the troubles you may be experiencing and we are working to fix this with NASTF. Please direct any inquires to the Canadian VSP office at 1-866-309-4272. (November 10, 2018)

  • Toyota - For Canadian VSPs involved with a Toyota repair, please remember that Toyota Canada does not currently provide key codes, however, according to a recent NASTF SIR, a VSP can perform immobilizer resets in Canada using the same Toyota process at U.S. VSPs. (November 8, 2018)

  • SUBARU a new position on scanning was announced by Subaru last week revised its scanning position statement to declare pre- and post-repair diagnostic checks mandatory on all vehicles dating back to the 2004 model year. The OEM’s Thursday statement supersedes a July 2017 document declaring that Subaru “recommends” the diagnostics operations.

    “For Subaru vehicles from model year 2004 and forward involved in a collision, Subaru collision repair procedure requires that pre-repair scanning be performed,” Subaru wrote. “Pre-scanning will reveal DTCs for items that are not functioning properly in the vehicle. It allows a shop to identify any issues early in the estimate process, allowing a more complete estimate and encompassing repair process.

    “Additionally, Subaru collision repair procedure also requires that post-repair scanning be performed on these vehicles. Post scanning is critical in ensuring the malfunctioning items have been repaired and there are no remaining DTCs. It may also assist in assuring the appropriate calibrations and reinitializations have been performed.”

    Subaru’s revised statement still “recommends” shops use its Subaru SSM4 diagnostic tool for all scans. If the shop lacks this device, Subaru “recommends” the repairer use an asTech, which “performs a diagnostic scan remotely using a genuine Subaru scan tool.”

    “Subaru decided to change the language on our scanning position statement because we wanted to reinforce our belief in the importance of evaluating a vehicle after a collision,” Subaru national wholesale parts manager John Lancaster wrote in an email. “Not doing so can have a direct effect on how that vehicle operates putting the safety of the customer at risk. We received some feedback that our position was not totally clear, we wanted to change that."

    Subaru’s revised statement still “recommends” shops use its Subaru SSM4 diagnostic tool for all scans. If the shop lacks this device, Subaru “recommends” the repairer use an asTech, which “performs a diagnostic scan remotely using a genuine Subaru scan tool.” (October 23, 2018)

  • VolkswagenODIS Service - ODS9004E Error after Application Version 5.0.3 Update: View PDF document (October 11, 2018)

  • Mitsubishi - Info and key site back up. Mitsubishi's site was down over the weekend but is up and running as of 12:40 ET Monday. (August 20, 2018)

  • NASTF Vehicle Security Professionals and Toyota Tech Info users: Toyota will be making updates to their website the evening of August 24th. The site will be unavailable during this time. Watch for an email from Toyota describing actions you need to take to reconfigure sub accounts for your security account with Toyota. (August 17, 2018)

  • SUBARU: - Requests for SSM4 analysers from Subaru. Subaru Canada has not responded to our inquiries for this piece of equipment. A survey of ten Subaru dealers show that all declined to order this equipment from Subaru. Subaru's Canadain web site identifies that this equipment is available only in the United States. Inquiries to Subaru's identified supplier on their web site received response that they are unsure if it can be sold in Canada and we are waiting for further feedback. Shops can find available SSM4 equipment through a private supplier at Ohio Diagnostics at this time. Any further information on this equipment availability from Subaru will be posted when received. (August 9, 2018)

  • NISSAN - the ADAS camera calibration units #7000 and #5802, needed for calibration after windshield replacement and manufactured by Hunter with a Nissan part number are now available in Canada after June 1, 2018. Thank you to Nissan for clearing up confusion on this needed equipment that was previously restricted only to Nissan dealerships. (August 9, 2018)

  • UPDATE for the VEHICLE SECURITY PROFESSIONAL CREDENTIAL SHARING CAMPAIGN that started June 10 for Canadian users:
    The NASTF Vehicle Security Professional team is working hard to audit and reinstate many of the U.S. accounts and a small number of Canadian accounts.

    Those individuals identified in Canada have been asked to attend a mandatory teleconference and have been requested to forward some Positive Identification Customer forms (D1s) to NASTF for review prior to re-instatement. A number of Canadian VSPs have already been re-instated. If you are one of those few Canadian VSPs being audited by NASTF, and have forwarded the forms already requested, you should contact NASTF at sdrm@nastf.org for more information if you are not already re-instated. This audit is finding a number of errors with the Customer Authorization forms submitted and the use of code brokers.

    We will be including on the www.vehiclesecurityprofessional.ca web site, some tips or Do's and Dont's of how to handle your Passcodes. Under no condition should your personal passcodes be used for any other transaction other than with the manufacturer. Loaning out, or providing your code to unauthorized persons/companies is a violation of your agreement and can lead to criminal prosecution.
    Thanks for your patience. (July 8, 2018)

  • Vehicle Security Professional Credential Sharing Campaign - Attention Canadian VSP Vehicle Security Professionals: If you received an email from NASTF in the United States or a similar message from the Canadian VSP Administrator indicating that your account has been suspended, you must contact NASTF immediately at 844-974-4774. This program is intended to put an end to VSPs sharing their credentials with others. If you have provided your information to an online source or are sharing it with someone else but did not receive a notice you should also call and request a password change. NASTF, NICB and automakers are continuing to identify those who are operating outside of their signed terms and conditions.

    The NASTF SDRM makes it possible for you to access information that belongs to the vehicle owner through, and only through, the OE security portal. Sharing information with online key portals has resulted in stolen vehicles, vehicle owner's personal information and VSP Security Credentials being compromised.

    As part of your agreement you are required to perform an "in person" confirmation of vehicle ownership/authorization when you perform a security operation. You are required to complete and retain a D1 Positive Identification form for every transaction.

    If you have questions or concerns in Canada, please contact the VSP Administrator at 1 866 309 4272. (June 11, 2018)

  • MB USA Xentry Ordering Update - NASTF has learned that requests for Mercedes Xentry are overloading their ability to keep up with demand. The Xentry is configured in Germany by way of New Jersey at this time so MB USA recommends that shops needing the Xentry plan ahead. In some cases it can take as long as 3 months to fill an order. MB USA is in the process of merging their New Jersey and Florida offices and hopes to find some ways to streamline the process. In the meantime they have asked us to convey their appreciation for your patience. Canadoan VSPs are also advising CASIS office of similar three month delays in having their X-entry order filled. (June 4, 2018)
  • KIA J2534 Programming Update - J2534 software has a new version. Please discontinue use of the old app and download the new one. Also, please clear your browser cache before you do any transactions with the KIA site. We have already had reports of connection issues for VSPs that were resolved by clearing cache and saved passwords for the site. The old J2534 app had a problem where a missing instruction was causing technicians to believe they had damaged the module. It could be recovered by by KIA GDS but not the J2534 app. This has been repaired and messaging updated. Thank you to KIA for a quick resolution and to Christian Brothers for bringing it to our attention. (June 4, 2018)
  • Jaguar/Land Rover- Members have informed us of some issues with logging into the Jaguar/Land Rover Trust Centre. JLR is aware of this issue and working on it. Connections have been intermittent. We hope to have the issue resolved today. (May 16, 2018)
  • Ford - Motorcraft Service (Ford Keycodes) is having a problem with their shopping cart not accepting payments. Ford's vendor is working on this problem and will advise us when it is resolved. (May 8, 2018)
  • VW and erWin support change Windows 10 security settings for ODIS. Click here for details (PDF)
  • Dear Vehicle Security Professional: Our U.S. partner, NASTF, has advised us that they will be working on a security update between themselves and the automakers. This is scheduled to start at 5:00 pm EDT on April 16, 2018. Canadian professionals may find they have no access to the Registry and that car maker web sites for security access may not be functioning as OEM security access is largely on U.S. sites. As we receive more information and completion timetables, Canadian professionals will be advised. Thanks for your patience. Administrator, CASIS Vehicle Security Professional (April 11, 2018)
  • Kia J2534 software has a new version. Please discontinue use of the old app and download the new one. Also, please clear your browser cache before you do any transactions with the KIA site. We have already had reports of connection issues for VSPs that were resolved by clearing cache and saved passwords for the site. The old J2534 app had a problem where a missing instruction was causing technicians to believe they had damaged the module. It could be recovered by by KIA GDS but not the J2534 app. This has been repaired and messaging updated. Thank you to KIA for a quick resolution (April 4, 2018)
  • Kia J2534 software having a problem contacting their server. Support is working on it and will have it resolved as soon as possible. (April 4, 2018)
  • Chrysler - The Chrysler Tech Authority 11 web site is having intermittent problems. For shops unable to log in and get info on subscription, please call the Chrysler tech information phone number on the site. (March 13, 2018 )
  • Volvo: Vida Subscription server is temporarily down. (February 16, 2018)
  • Mercedes: TRP form is not working in the U.S. but Mercedes-Benz Theft Related Parts access continues to work in Canada for those vehicle security professionals listed on "www.findavsp.ca. Call 1-866-309-4272 in Canada for more information on accessing Mercedes-Benz TRP.
  • GM Reprogramming and Tech2 Software Subscription Changes 2/16/18: GM has changed to a $40 per VIN fee for reprogramming beginning 2/16/18. Once purchased, the specific VIN will have a 2 year window for programming updates. The $55 2-day, Monthly and Annual subscriptions will no longer be available. The Tech 2 has not had software updates since 10/13 and will go to a one time download update which is the 10/13 update for $249. The annual subscription will no longer be available or needed. NASTF and GM are aware of the concerns of high volume reprogrammers and have an ad hoc committee looking into options for them. (February 16, 2018)
  • GM Specialists: If you work on GM vehicles, their programming subscription changes at midnight 2/15. They are moving to a VIN based subscription on 2/16. GM will offer their current subscriptions until that time. If you buy an annual or quarterly subscription it will be added onto whatever remaining time you have with your current subscription. You will find all of the GM subscription options here: acdelcotds.com www.OEMrepairinfo.ca will publish all of the details about the new subscription program next week. If you want to continue with the current model please purchase before midnight Wednesday night.(February 12, 2018)
  • Jaguar Land Rover Trust Centre Technical Issues: The CASIS Vehicle Security Professional office is aware of a problem with the JLR Trust Centre used by VSP holders to acquire key codes. We are working with Jaguar to resolve this issue as soon as possible. The symptoms are that your VSP number will be ignored and you will be taken to a support page. Watch here for updates. We will post any updates as they are made available to us. (January 19, 2018)
  • Technicians: Need to perform a security related function?
    If you need to perform a key related or immobilizer related function during the course of a repair please be certain to read the procedure BEFORE you disassemble the car. If you cannot find the procedure in your service information request it through their service or setup and use a short term subscription to the related OE site. (links to OE sites are featured on this website)

    You must have a Vehicle Security Professional credential to purchase key and immobilizer codes from the OE. CASIS in Canada facilitates the VSP program not the codes. Please register to become a VSP at vehiclesecurityprofessional.ca . Inquiries or questions can be directed to 1-866-309-4272 or info@vehiclesecurityprofessional.ca
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