The purpose of this request form is to assist in identifying gaps in availability of service information, tools and equipment information, collision repair information, training information, and vehicle security information as identified in, and covered by the CASIS agreement. It is a method for you to provide input that will help us ensure that the CASIS performs as intended.

While every attempt will be made to resolve your issue as quickly as possible, the review and response time may not be quick enough to help you complete a repair on a vehicle in your shop right now. That is not the primary intent of this process. The target turn-around time for responses to service information requests is two (2) business days.

Prior to using this Information Request Form, please ensure that you have taken all reasonable steps to access the information via the applicable OEM website. For service information requests, you must have subscribed to the OEM website, used the “Contact Us”, “Support”, “Help”, or other similar link on that site to request the information and received what you believe to be an unsatisfactory response within five (5) business days (10 business days for Tool Information) from the OEM before filing a CASIS information request.

You should also check the Service Information Request History on the NASTF website to see if your issue has already been reported and resolved.